B2B Smart & Sustainable Pet Products | Trusted by Global Distributors & Brands

Privacy Policy

Last Updated: April 7, 2026

1. INTRODUCTION

PetProcure ("we," "us," or "our") is a B2B pet products manufacturer and trading company registered in the People's Republic of China. We are committed to protecting the personal data of our website visitors, prospective buyers, and business partners. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit petprocure.com (the "Site") or interact with our services.

By using this Site, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Site.

2. DATA WE COLLECT

We collect the following categories of personal data:

  • Identity Data: Full name, company name, job title (provided when you submit an inquiry or register for our services).
  • Contact Data: Email address, phone number, WhatsApp number, business address, country.
  • Inquiry Data: Product interests, estimated order quantities, question type, business type, and any messages you send through our contact or inquiry forms.
  • Technical Data: IP address, browser type and version, device type, operating system, referring URL, pages viewed, and time spent on pages.
  • Subscription Data: Email address submitted through our newsletter subscription forms.

3. HOW WE COLLECT YOUR DATA

We collect data through:

  • Direct interactions: When you fill in our inquiry forms, subscribe to newsletters, or contact us via email, phone, or WhatsApp.
  • Automated technologies: As you navigate the Site, we automatically collect Technical Data using cookies and similar technologies through our analytics provider (PostHog).

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

  • To respond to your product inquiries and provide quotations.
  • To send inquiry notification emails to our sales team via our email service provider (Resend).
  • To send you newsletters and product updates (only if you have subscribed; you may unsubscribe at any time).
  • To analyze website usage and improve user experience through PostHog analytics.
  • To detect and prevent fraud, spam, or abuse of our inquiry system.
  • To comply with legal obligations.

5. THIRD-PARTY SERVICE PROVIDERS

We share your data with the following third-party processors, solely for the purposes described above:

  • Supabase (Singapore/US): Database hosting and authentication. Privacy Policy
  • Resend (US): Transactional email delivery for inquiry notifications. Privacy Policy
  • PostHog (US/EU): Website analytics and event tracking. Privacy Policy
  • Vercel (US): Website hosting and content delivery. Privacy Policy

6. COOKIES

We use cookies and similar technologies to:

  • Remember your cookie consent preference (stored in your browser's localStorage).
  • Collect anonymous usage analytics via PostHog.
  • Remember your language preference (English/Chinese).

You may disable cookies in your browser settings, but some features of the Site may not function properly without them.

7. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for:

  • Inquiry data: Retained for up to 3 years to support ongoing business relationships.
  • Newsletter subscriptions: Retained until you unsubscribe.
  • Analytics data: Retained according to PostHog's data retention policies.

8. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request that we limit processing of your data.
  • Portability: Request transfer of your data in a structured, machine-readable format.
  • Objection: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at walker@petprocure.com. We will respond within 30 days.

9. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries outside your country of residence, including the United States and Singapore, where our third-party service providers operate. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. CHILDREN'S PRIVACY

This Site is intended for business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: